Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email, password, phone number
• Profile Information: Address, neighborhood, language preference
• Business Information: Business name, address, services, credentials
• Content: Trust Checks, reviews, photos, messages

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device ID
• Usage Data: Pages visited, features used, time on platform
• Location Data: Approximate location from IP address
• Cookies: Session and preference cookies

1.3 Information from Third Parties

• OAuth Providers: Google, Apple (if you sign in with these)
• Public Sources: Business information from public directories
• Payment Processors: Transaction confirmations (not full payment details)

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and subscriptions
• Send service-related communications
• Display Trust Checks and business profiles
• Calculate Trust Scores
• Prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications (with consent)

3. How We Share Your Information

3.1 Public Information

The following is publicly visible:

• Trust Checks (with first name and last initial)
• Business profiles and Trust Scores
• Photos submitted with Trust Checks

3.2 Service Providers

We share information with:

• Hosting providers (Vercel)
• Database providers (Supabase)
• Payment processors (Stripe)
• Email services (Resend)
• Analytics tools (Vercel Analytics)

3.3 Legal Requirements

We may disclose information:

• To comply with legal process
• To protect our rights and safety
• To prevent fraud or illegal activity

3.4 Business Transfers

If we are acquired or merge with another company, your information may be transferred.

4. Data Retention

We retain your information:

• Account Data: Until you delete your account
• Trust Checks: Indefinitely (part of public record)
• Messages: 2 years after last activity
• Usage Data: 1 year

5. Your Rights

You have the right to:

To exercise these rights, contact: privacy@502homeservices.com

6. Cookies

We use cookies for:

• Essential: Login sessions, security
• Functional: Language preferences, settings
• Analytics: Understanding platform usage

You can control cookies through your browser settings.

7. Security

We implement security measures including:

• Encryption in transit (HTTPS)
• Encryption at rest
• Access controls
• Regular security reviews

However, no system is 100% secure. You are responsible for protecting your password.

8. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from children.

9. International Users

Our platform is operated in the United States. If you are outside the US, your information will be transferred to and processed in the US.

10. Changes to This Policy

We may update this policy. We will notify you of material changes by email or platform notice.

11. Contact Us

For privacy questions: