502 Home Services

Important Disclaimer

Last Updated: December 2025

Please read this disclaimer carefully before using 502 Home Services. By using our platform, you acknowledge and accept these terms.

1. Directory Service Only

502 Home Services is a directory and review platform only. We do NOT:

  • Employ any service providers listed on this platform
  • Endorse, recommend, or guarantee any service provider
  • Verify the quality of work performed by any provider
  • Guarantee the accuracy of any information displayed
  • Provide any home services ourselves

You are solely responsible for evaluating and selecting service providers.

2. No Endorsement

The presence of a service provider on this platform does not constitute an endorsement or recommendation by 502 Home Services. Listings may include:

  • Claimed Profiles: Verified by the business owner
  • Unclaimed Profiles: Information gathered from public sources, NOT verified

Unclaimed profiles are clearly marked and should be treated with additional caution.

3. Trust Scores and Ratings

Our Trust Score system is based on user-submitted feedback. While we strive for accuracy:

  • Trust Scores are calculated from subjective user ratings
  • We cannot guarantee the authenticity of all Trust Checks
  • Scores may not reflect current performance
  • High scores do not guarantee satisfactory service

Trust Scores are informational only and should not be your sole basis for hiring decisions.

4. Verification Limitations

When we display verification badges, they indicate:

  • "Claimed": The business owner verified their identity
  • "Licensed": The provider submitted license documentation
  • "Insured": The provider submitted insurance documentation

We do NOT:

  • Perform background checks on service providers
  • Verify the validity or current status of licenses
  • Verify insurance coverage amounts or terms
  • Guarantee credentials are current

Always independently verify licenses and insurance before hiring.

5. Your Responsibility

Before hiring any service provider, YOU should:

1. Verify Credentials

  • Contact the Kentucky Division of Plumbing or relevant licensing board
  • Request proof of current insurance
  • Check for required permits

2. Get Multiple Quotes

  • Compare pricing from several providers
  • Get written estimates

3. Check References

  • Ask for references beyond this platform
  • Contact previous customers directly

4. Review Contracts

  • Get all agreements in writing
  • Understand payment terms
  • Know your cancellation rights

5. Document Everything

  • Take before/after photos
  • Keep all receipts and communications

6. No Liability for Services

502 Home Services assumes no liability for:

  • The quality of work performed by any service provider
  • Damages to your property or person
  • Financial losses from hiring a service provider
  • Disputes between you and service providers
  • Any claims arising from services rendered

All agreements are solely between you and the service provider.

7. Accuracy of Information

Information on this platform may include:

  • User-submitted content that we have not verified
  • Information from public sources that may be outdated
  • Business details that may have changed

We make no guarantees regarding the accuracy, completeness, or timeliness of any information.

8. Emergency Services

This platform is not intended for emergency situations.

For emergencies, contact:

  • Fire/Police/Medical: 911
  • Louisville Gas & Electric (Gas Leak): 1-800-331-7370
  • Louisville Water Company: 502-583-6610

9. Dispute Resolution

Disputes between homeowners and service providers must be resolved directly between the parties. We may provide:

  • Contact information to facilitate communication
  • A platform for public responses to Trust Checks

We do NOT provide mediation, arbitration, or legal services.

10. Changes to This Disclaimer

We may update this disclaimer at any time. Your continued use of the platform constitutes acceptance of any changes.

Acknowledgment

By using 502 Home Services, you acknowledge that you have read, understood, and agree to this disclaimer. If you do not agree, please do not use this platform.

502 Home Services

Louisville, Kentucky

legal@502homeservices.com